"The PRISM Promise, guaranteed to bring you peace of mind"

The PRISM Promise

We are so confident in what we have to offer that we have no desire to try and force sell our products or attempt to mislead our customers into purchases they do not need to make.
Our goal is to make Webhosting & Domains Services available to every person within the U.K and not just to the technically minded of our nation.
We will achieve this by providing a service to our customers unlike any before.
The time when everyone will have a telephone, a mobile... a website is growing near. Don't get left behind!

14 Day Money Back Guarantee

We are so confident that you will be pleased with our products and prices that we are happy to offer a 14 day full money back guarantee if you are not totally satisfied with your purchase.

Offer does not included domain name purchases.

No Setup Fees

At first glance, most hosting providers appear to be offering great deals, only for you to realise upon checking out that you have been charged a setup fee or admin fee.

Here at PRISM Hosting we do not believe in charging you for our time, just for the solutions we provide.

No Contracts / Cancel Anytime

At PRISM we provide fully transparent package information so our customers know exactly what is included in the price, any add on prices are clearly shown so there are know surprises when you purchase your hosting package.

You should also notice that your Prism package comes with more features as standard than many major web hosting suppliers will offer.

Many web hosting companies will tie you into a 12 month contract as soon as you sign up, this means that you have to stay with them for a full 12 months even after you find out the service they offer is not what you expected.

Here at PRISM we like to do things differently from our competitors, we know you will be happy with our quality packages, excellent service and very competitive prices and that is why we allow our customers to cancel any time, this ensures we continue to focus on meeting your web hosting needs.

In the unlikely event that you want to cancel all you have to do is let us know via email and your account will be deactivated immediately.

Unfortunately we do not provide refunds against our web hosting packages, following the PRISM 14 day money back guarantee. We do not provide refunds against domain name registration as we have no way of recovering domain registration fees however you can sell your domain name on the forum free of charge, to do so, enter the forum and go to domain names for sale.

If you have any problem with your service what so ever and it cannot be resolved through the support database or the forum, then please contact us through the support ticket system in the customer center and we will aim to resolve your problem as quickly as possible.

If you are not sure how to do this please contact us at:-support@prismhosting.co.uk

3 Year Price Freeze Guarantee

We promise that all our customers will pay the same prices for their initial three years.

Does not include PRISM promotional offers and discount codes.

How do we do it?

Well it’s simple, because we constantly reinvest in the latest technology we actually reduce our overheads in the longer term, this benefit is then passed on to our clients through reducing hosting costs while bringing you the latest in web technology.

Free Internet Access

All our hosting accounts come with free dial up internet access so even if you have a problem with your broadband service you can still access and manage your website through your telephone line, a must have for any web business.

Please note: local call rates may apply, please check with your telephone service provider before using this FREE feature.

Instant Account Activation

At PRISM we have invested in the latest technology to bring you real time account activation. This means your account will be set up and ready to use immediately after you have made payment.

Following payment you will receive a confirmation email detailing your log in name and password which will allow you to instantly access your account.

Please note that some domains can take up to 24 hours to set up. This is outside our control, however you will have immediate access to your account so you can start working on developing your site straight away.

Communication

Our staff in all departments will ensure that you receive the highest level of courtesy and respect at all times.

Our staff in all departments will ensure that sufficient time is given to your queries.

Billing

All your invoices will be available to you on-line.

You will have 24 hour a day access to all your financial information through your control panel.

You will have the ability to view your invoices in a printer-friendly format.

We guarantee accurate and reliable billing.

Privacy and Security

PRISM Hosting are working towards the British Standard on Information Security Management BS7799
Few other web hosting companies are doing this.

We will never sell your personal details to other companies.

All credit/debit cards are held at high levels of encryption on servers not directly connected to the internet.

All your personal information is held in accordance with the Data Protection Act 1998.

We fully comply with the Freedom of Information Act 2000 and your rights to see the information we hold about you.

Complaints

All complaints will get a formal response within 24 hours.

All complaints will be fully documented and confirmed with you.

PRISM Hosting in all cases will actively work with the complainant in order to resolve complaints to the satisfaction of both parties.

A Director will see and respond to all complaints.